ON PAR EXCELLENCE, CUCKOO BAGS TWO AWARDS AT THE 2021 FROST & SULLIVAN ASIA-PACIFIC BEST PRACTICES AWARDS, NAMED MALAYSIA HOME WATER FILTER COMPANY OF THE YEAR
A Double Award Winner, CUCKOO Takes Home The Highest Accolade Under The Water Filter Category And Its Second Win Under The Air Purifier Category For Its Best Industry Practices
Kuala Lumpur, 18 October 2021 – Raising the bar on industry excellence, Healthy Home Creator, CUCKOO International (MAL) Sdn Bhd (CUCKOO) has once again clinched two awards, under the water filter and air purifier category respectively, at the Frost & Sullivan Asia-Pacific Best Practices Awards held virtually recently.
Aside from its fifth consecutive win under the Water Filter category, the recognition is also made even memorable as CUCKOO is named as the ‘Malaysia Home Water Filter Company Of The Year’, the highest accolade awarded under the category. On top of that, CUCKOO has also been awarded with the ‘Malaysia Home Air Purifier Competitive Strategy Leadership Award’, its second consecutive win under the air purifier category.
“We are incredibly humbled and honoured to be recognised by Frost & Sullivan once again at this prestigious award. These recognitions reflect our enduring passion to go Beyond Standards in everything we do. It is also a collective effort and promise from a Beyond Standard team to deliver Beyond Standards offerings. While being in a pandemic hasn’t been easy, we have continued to remain strong and focused, to #SAMASAMA empower the Nation to live healthier and happier together. We are glad that our passion has guided us to these wins and more importantly, empowered more to live healthier and happier though our Healthy Home solutions,” said CUCKOO Chief Customer Officer, Mr Toh Seng Lee at the virtual awards ceremony.
Commenting on CUCKOO’s first win as the ‘Malaysia Home Water Filter Company Of The Year’, Frost & Sullivan Research Associate, Azza Fazar, said, “CUCKOO’s every move is in the customer’s best interest, and the company leverages its research and technology abilities to cater to customers’ needs while offering the best quality water filters in the market.”
While the COVID-19 pandemic outbreak has brought about uncertainties, CUCKOO has demonstrated its agility in steering through challenges with a quick implementation of new strategies and solutions. These include measures taken by placing customers’ safety and well-being first, such as the introduction of contactless services, delivery, and installations.
Reflecting on CUCKOO’s second consecutive win under the air purifier category, Azza Fazar added that “CUCKOO’s quick response to changing norms, such as implementing disinfection services to ensure the safety of customers and staff, has allowed the company to continue providing its services during the MCO period. Moreover, it offers contactless delivery and installation options.”
“Through its fully local management team, CUCKOO can introduce targeted products and services that directly cater to Malaysians’ wants and needs. Moreover, such an approach allows the company to support initiatives that spur customer engagement and connection, fostering stronger client relationships in the local market,” added Fazar.
Understanding the local market landscape, CUCKOO has also launched a series of products and services in 2020. This includes the launch of the CUCKOO VIVID Water Purifier, the CUCKOO Ezy Disinfection Generator and disinfection services. The launches were also timely as they address local consumer needs.
Together with other strategic, innovative, and bold approaches, CUCKOO has managed to propel itself to a remarkable success in 2020, recording its sixth consecutive year of record-setting revenue at over RM1 billion amidst a challenging marketing backdrop. Its success is also supported by a strong foundation with its strong teams, passionate at helping Malaysians live healthier and happier.
As CUCKOO celebrates its seventh anniversary in October, CUCKOO has completed more than 1.2 million homes and touched the lives of over 4.6 million Malaysians with healthier solutions that are Beyond Standards to date.
A part of a bigger platform under CUCKOO International (MAL) Sdn Bhd as a Healthy Home Creator, CUCKOO as a brand offers solutions under two of the four Healthy Home pillars that are believed to complete a healthy home – Healthy Appliances and Healthy Living. The Healthy Appliances pillar features healthy appliances such as water purifiers, outdoor water filter, air purifiers, induction hobs and kitchenware; while the Healthy Living pillar showcases the CUCKOO A-Series Mattress, its latest and inventive product launched in March earlier this year. The other two pillars are Healthy Lifestyle and Healthy Home Care which are helmed by the WonderLab and WonderKlean brands respectively.
The Frost & Sullivan Asia-Pacific Best Practices Awards honours organisations which have accomplished innovative or disruptive breakthroughs in its industry. Through in-depth research, analysis and industry benchmarking conducted independently by Frost & Sullivan’s analysts, 29 organisations, including CUCKOO, have made into the prestigious award’s list in its latest edition.
Setting industry benchmarks, CUCKOO takes home 2 wins at the recent 2021 Frost & Sullivan Asia- Pacific Best Practices Awards including ‘Malaysia Home Water Filter Company Of The Year’ and ‘Malaysia Home Air Purifier Competitive Strategy Leadership Award’.