The new CUCKOO+ App has been completely rebuilt with an entirely new interface that is easier to navigate and more user-friendly.

As a Healthy Home Creator, we are bringing together our ecosystem of wellness solutions, including CUCKOO, CUCKOO Co-Created, WonderLab, WonderDewi, and WonderKlean, within this one integrated app. This makes products, services and support for a healthier lifestyle more accessible than ever before.

Through the new CUCKOO+ App, you can:

Shop for CUCKOO, CUCKOO Co-Created, WonderLab and WonderDewi products;

• Subscribe to WonderKlean services;
• Register product warranties;
• View and manage your orders;
• View bills and make rental or service payments;
• Book and manage service appointments more easily;
• Get assistance from Hepi, our AI Chatbot 24/7; and
• Earn Hepi Points and coins through purchases, activities and games.

The new CUCKOO+ App is open to EVERYONE – you do not need to be an existing customer to experience it. Download today and start exploring!

The new CUCKOO+ App is an upgraded application that has been rebuilt to provide a more user-friendly and integrated experience. It brings CUCKOO Malaysia’s ecosystem of wellness solutions, including CUCKOO, CUCKOO Co-Created, WonderLab, WonderDewi and WonderKlean, together in one place, making it easier to access and manage our products, services and rewards.

• If you are an existing CUCKOO+ App user, simply delete the existing app and redownload CUCKOO+ again from your app store to refresh your experience.
• If you have an existing WonderLab account, download the CUCKOO+ App to get started.

Both existing CUCKOO+ and WonderLab users will need to complete a one-time registration and account-linking process.

The new CUCKOO+ App brings CUCKOO Malaysia’s ecosystem of wellness solutions, including CUCKOO, CUCKOO Co-Created, WonderLab, WonderDewi and WonderKlean, together in one place, giving you a more convenient, secure and rewarding experience.

With the new app, you can:

1. Shop and manage orders: Purchase eligible CUCKOO, WonderLab and WonderDewi products, track your orders and manage your purchases.
2. Manage WonderKlean services: Purchase and manage eligible WonderKlean services.
3. Purchase service packages: Purchase CUCKOO+ Care Service Packages directly through the app.
4. Manage service appointments: Book, reschedule or cancel appointments, view your service history and CUCKOO+ service/technical specialist/home care specialist details, and submit service ratings.
5. View bills and make payments: Receive payment reminders and make eligible rental or service payments using the available payment methods.
6. Get assistance: Interact with Hepi, our chatbot 24/7, for help with common enquiries.
7. Register product warranties: Register eligible products purchased through Shopee, Lazada and other authorised channels.
8. Earn Hepi Points and coins: Earn rewards through eligible purchases, app activities and games.
9. Enjoy rewards and discounts: Use eligible Hepi Points and coins to enjoy discounts of up to 20%, subject to the applicable terms and conditions.

The new CUCKOO+ App will be available from 10 August 2026 on the Apple App Store, Google Play and Huawei AppGallery.

Just search for “CUCKOO+” to download it.

Everyone! Unlike the previous app, which was created mainly for CUCKOO customers, the new CUCKOO+ App is open to the public.

Existing CUCKOO customers and WonderLab members can register and link their eligible records. New users can also create an account to explore and shop for CUCKOO, WonderLab and WonderDewi products, as well as subscribe to WonderKlean services, and enjoy other available features. Happy exploring!

If you have downloaded the app BEFORE 10 August 2026, simply:

1. Delete your existing CUCKOO+ App; and
2. Redownload it again from the Apple App Store, Google Play or Huawei AppGallery to refresh your experience.

Once downloaded, complete a one-time registration and verification to link your eligible existing records to your new account. Don’t worry – your eligible records will not be lost.

The new CUCKOO+ App has been rebuilt on an entirely new platform to provide a more user-friendly, secure and reliable experience. As it is a rebuilt application rather than a regular app update, existing users downloaded BEFORE 10 August 2026 will need to delete the previous app and download CUCKOO+ again. This also allows you to start fresh on the new interface and access its enhanced features.

From 10 August 2026, the old CUCKOO+ App will no longer be listed in the app stores.

If it is already installed on your device, you may continue using it until 30 November 2026. After this date, the previous app will no longer be supported.

We encourage you to switch early so you have sufficient time to register, link your eligible records and familiarise yourself with the new experience.

This notification means that you are still using the old CUCKOO+ App, which will become obsolete and no longer be supported after 30 November 2026.

To switch to the new app:

• Delete the existing CUCKOO+ App from your device.
• Download CUCKOO+ again from the Apple App Store, Google Play or Huawei AppGallery (Search ‘CUCKOO+’).
• Complete the one-time registration and verification process to link your eligible existing records.

We encourage you to switch early to continue accessing CUCKOO+ services and enjoy the new app experience.

Yes. You can continue using the your current CUCKOO+ App (downloaded before 10 August 2026) until 30 November 2026.

After this date, the app will no longer be supported. We recommend downloading the new CUCKOO+ App and completing the one-time registration and account linking process as soon as possible to ensure uninterrupted access to your eligible records and rewards.

Yes! Everyone, including users of the previous CUCKOO+ App and existing WonderLab members, must complete a one-time registration for the new app.

This helps protect your information and allows your eligible existing records and rewards to be matched with your new account.

No. ANYONE can register for a CUCKOO+ account and explore the app!

However, to view and manage your existing CUCKOO, WonderKlean or WonderLab purchases, you will need to link your account using the NRIC number associated with your previous CUCKOO purchases or the same email address linked to your WonderLab account. Once your account is successfully linked, your eligible records will be synced to the app.

Getting started is quick and easy. Simply follow these steps:

1. Download the new CUCKOO+ App from the Apple App Store, Google Play or Huawei AppGallery by searching for “CUCKOO+”.
2. Open the app and tap “Register Now” at the bottom of the screen.
3. Enter the required information. If you are an existing WonderLab member, use the same email address linked to your WonderLab account.
4. You will receive a One-Time Password (OTP) sent to your registered email address. Enter to proceed.
5. Create a new password and tap “Confirm” to create your account.
6. Tap “Go to Login” and you will be redirected to the homepage. Log in by tapping ‘Me‘ at the bottom-right corner of the app.

To link your existing CUCKOO records:

1. Tap “Me” at the bottom-right corner of the app.
2. Scroll to the “Profile” section and select “My Account”.
3. Enter the NRIC number used for your previous CUCKOO purchases.
4. Enter the One-Time Password (OTP) sent to your registered email address to complete the verification.

Once verified, your eligible existing CUCKOO records will be linked and synchronised with your new account.

IMPORTANT: For security purposes, your email address cannot be changed after registration. Your NRIC number also cannot be changed once it has been successfully saved. Please check your information carefully before confirming it.

It’s really easy to link your CUCKOO records. After registering and logging in:

1. Tap “Me” at the bottom-right corner of the app.
2. Scroll to the “Profile” section and select “My Account”.
3. Enter the NRIC number used for your previous CUCKOO purchases.
4. Enter the One-Time Password (OTP) sent to your registered email address to complete the verification.

Once verified, your eligible existing CUCKOO records will be linked and synchronised with your new account.

IMPORTANT: For security purposes, your email address cannot be changed after registration. Your NRIC number also cannot be changed once it has been successfully saved. Please check your information carefully before confirming it.

Download the new CUCKOO+ App and register using the same email address linked to your WonderLab account.

You do not need to link your WonderLab account separately. Your account will be automatically matched, and your eligible WonderLab points will be converted and transferred to your CUCKOO+ account.

Yes. Register for CUCKOO+ using the email address linked to your WonderLab account. Then, complete your CUCKOO profile verification using your NRIC number used for your previous CUCKOO purchases to link your records.

Yes! Your eligible existing records and rewards will not be lost.

• Existing CUCKOO customers: Complete the account-linking process using your NRIC number used for your previous CUCKOO purchases under ‘My Account‘ in the ‘Me’ tab at the bottom-right corner of the app.
• Existing WonderLab members: Register using the same email address linked to your WonderLab account.

Once your account has been successfully matched or verified, your eligible information and rewards will appear in the new CUCKOO+ App.

If you can no longer access the email address linked to your CUCKOO orders or WonderLab account, please contact our CUCKOO Customer Service Team via info@CUCKOO.com.my for assistance.

Our team will guide you through the required verification process. For your security, do not create multiple accounts using different email addresses while waiting for assistance.

Your email address and NRIC number are used to securely identify your account and link your eligible records.

For security purposes, your email address cannot be changed after registration. Your NRIC number also cannot be changed once it has been successfully submitted. We strongly advise you to check your information carefully before confirming it.

Ah, no worries. First, check that:

1. Your registration and email verification have been completed;
2. Your NRIC number have been verified if you are an existing CUCKOO customer; or
3. You registered using the same email address linked to your WonderLab account.

Please note that your points will be synced based on your points balance as of 9 August 2026, 11:59 PM (MYT). Any eligible points available in your CUCKOO, WonderLab account by this cut-off date and time will be carried over and reflected in your CUCKOO+ account after the migration.

If your eligible records or rewards are still not reflected, please contact our CUCKOO Customer Service Team via info@CUCKOO.com.my for assistance.

If your CUCKOO orders were registered using different NRIC numbers, they cannot all be linked automatically within the app.

Please contact our Customer Service Team via info@CUCKOO.com.my for assistance with verifying and updating your records to reflect the same NRIC number.

This may happen if some of your previous purchases were registered using different personal details (such as a different NRIC number or email address).

Please contact our Customer Service Team via info@CUCKOO.com.my, and they will help verify your records and update your account where applicable.

First, ensure you have entered the same NRIC number that was used when making your previous CUCKOO purchase(s).

If you have entered a wrong NRIC number or if the issue persists, please contact our Customer Service Team via info@CUCKOO.com.my for assistance in verifying your account details.

No. Each CUCKOO+ account can only be linked to one customer’s registered identity (NRIC number). If you require assistance with your account records, please contact our Customer Service Team via info@CUCKOO.com.my

Yes. Your account linking is based on the NRIC number used for your previous purchase(s), not your email address. If your records cannot be found, please contact our Customer Service Team via info@cuckoo.com.my for assistance.

As a Healthy Home Creator committed to fostering a healthier lifestyle and making wellness ever accessible, the CUCKOO+ App lets you shop for our diverse ecosystem of wellness solutions directly within the app, including:

1. CUCKOO & CUCKOO Co-Created Products: Water purifiers, air purifiers, outdoor water filters, and kitchen or other home appliances (available via Outright Purchase or Rental Plans).
2. CUCKOO+ Care Services Package (CCSP): Service packages for your CUCKOO products.
3. WonderLab & WonderDewi Products: Skincare, and personal care products.
4. WonderKlean Services: Professional home care services.

Just like the CUCKOO brand, WonderLab, WonderDewi, and WonderKlean are brands under CUCKOO Malaysia. Each of these brands offers different solutions complementing the CUCKOO brand to form a holistic ecosystem of wellness solutions, fostering healthier lifestyles for its users. Specifically:

• WonderLab & WonderDewi are beauty and wellness brands, offering high-quality skincare and personal care solutions.
• WonderKlean is a brand offering professional home care services, including disinfection service and cleaning services for home appliances and household goods.

No. The new CUCKOO+ App is open to EVERYONE! Anyone can register a free account to explore product and service offerings, enjoy exclusive app promotions, and place orders.

Placing an order on the new CUCKOO+ App is quick and seamless! Just follow these simple steps to purchase your preferred products or services:

1. Open & Log In: Launch the app and log in to your account.
2. Browse: Explore available products and services by scrolling down the homepage or tapping the ‘Shop‘ button at the bottom of the app.
3. Select: Select your desired products and/or services under either of the brands’ (CUCKOO, WonderLab or WonderKlean) section and add to cart by tapping on the cart icon.
4. Checkout: Access your cart to checkout by tapping the Cart icon (top right on product pages) or ‘My Cart‘ (under ‘My Orders’ on the ‘Me’ tab). Before completing your order, apply any available Hepi Points, coins, or promo vouchers to enjoy extra savings!

We offer flexible and secure digital payment options, including:

• Credit / Debit Cards (Visa & Mastercard)
• Online Banking / Bank Transfer (FPX)
• E-Wallets

Yes! You can apply accumulated Hepi Points, coins, or active promo vouchers at checkout to enjoy discounts on eligible purchases.

At the checkout page, enter your promo code in the voucher field, or simply tick your Hepi Points and coins balance to automatically apply available discounts to your total.

Of course! You can save one or more delivery addresses in your Address Book for a faster and more convenient checkout experience.

To add or manage your saved addresses:

1. Go to the “Me” tab in the CUCKOO+ App.
2. Select “Address Book”.
3. Add a new address / edit your existing saved addresses.

During checkout, simply select your preferred saved address for delivery.

You can easily check both your ongoing and past orders directly in the new CUCKOO+ App with the following three simple steps:

1. Go to the ‘Me‘ tab (bottom-right corner of the app).
2. Tap ‘My Orders‘.
3. Select your order to view its delivery status and details.

Yes! Your previous CUCKOO/WonderLab and WonderDewi/WonderKlean orders will appear in the new CUCKOO+ App once you have linked your account.

To link and view your previous orders, follow these steps:

1. Register & Log In: Create an account on the new CUCKOO+ App using the email address linked to your WonderLab account (for existing WonderLab members only).
2. Link Your CUCKOO Orders (CUCKOO customers only): Complete the account-linking process using your NRIC number used for your previous CUCKOO purchases under ‘My Account’ in the ‘Me’ tab at the bottom-right corner of the app.

Once verified, your existing product details, contract information, and/or full order history will automatically synchronise to your new CUCKOO+ App profile.

Note:

• For CUCKOO orders, please ensure the NRIC nnumber you enter match the information used during your previous CUCKOO purchases.
• For WonderLab members, please make sure the email address registered is the same as the one linked to your WonderLab account.

If your order details still do not appear after successful verification, you can reach out to our CUCKOO Customer Service Team via info@cuckoo.com.my for assistance.

1. Going to the ‘Me‘ tab (bottom-right corner of the app) and tapping ‘My Orders‘.
2. Selecting your order to view its real-time delivery status and details.

Your order status may show one of the following updates:

• Pending Delivery Order: Your order has been confirmed and is awaiting delivery processing.
• Pending E-Brandstore Payment: Payment is pending for your order.
• Pending Delivery Batch Generation: Your order is being prepared for delivery scheduling.
• Pending Courier Pickup: Your order is ready and awaiting pickup by the courier.
• Product Delivery: Your product is currently in transit/out for delivery.
• Installation Completed: Your product has been successfully delivered and installed!
• Sales Order Cancelled: Your order has been cancelled.

Order cancellations or modifications depend on your current order status and applicable terms. If your order is already being processed or you need urgent changes, please reach out directly to our CUCKOO Customer Service Team via 1-800-88-8181 for assistance.

Log in to your account and tap the ‘Bill‘ icon at the bottom of the app screen to review your upcoming bills and billing history.

You can download your receipt / invoice anytime, easily through the CUCKOO+ App by following these steps:

1. Tap the “Bill” icon at the bottom of the app.
2. Select “Billing History“”
3. Choose the payment record for the receipt or invoice you wish to download.
4. Tap the download icon to save a copy of your receipt or invoice.

Managing your accounts is seamless on the new CUCKOO+ App! You can view and settle your rental or service payments anytime with just a few taps:

1. Access Your Bills: Tap the ‘Bill’ icon at the bottom of the app.
2. Select Payment: Choose the outstanding bill or rental payment you wish to pay under the ‘Upcoming Bills‘ tab.
3. Make Payment: Tap ‘Pay Now‘ to make payment.

Yes. You can register eligible product warranties for purchases made through authorised platforms such as Shopee and Lazada.

To register:

1. Tap ‘Me‘ at the bottom-right corner of the app.
2. Look for ‘Warranty‘ under the ‘My Account‘ section.
3. Tap and fill in the required information to register your product’s warranty.

Booking a service visit for your CUCKOO products or WonderKlean services is quick and convenient:

1. Tap ‘Service‘ on the bottom menu.
2. View all upcoming service appointments under the ‘Upcoming‘ tab.
3. Select ‘Let’s Book A Service Appointment‘ to select your order and make a service appointment.

You’re all set once you have confirmed your appointment details!

With the new CUCKOO+ App, managing your service appointments is now easier and more convenient.

Simply follow these steps:

1. Tap “Service” on the bottom menu.
2. Select “Scheduled” to view your scheduled appointment(s).
3. Select your CUCKOO product(s) / WonderKlean service(s).
4. Select “Cancel Booking” or “Reschedule” if you need to make changes.
5. Choose your preferred date and time.
6. Confirm your appointment.

You’re all set! Your updated service appointment will be reflected in the app.

Yes. For your safety and peace of mind, the CUCKOO+ App allows you to verify your assigned technician before they arrive at your home.

Under your scheduled appointment, you can view:

• Name of the assigned service specialist (CUCKOO+ Service Specialist / CUCKOO+ Technical Specialist / Home Care Specialist)
• Photo of the assigned service specialist
• Identification details of the assigned service specialist

To view previous aftersales maintenance service records:

1. Tap on ‘Service‘ in the app menu
2. Tap on the Clock icon on the top
3. Scroll and select the desired service appointment to view its full details

The CUCKOO+ Care Services Package (CCSP) is an extended care service package that provides continued support and maintenance benefits for eligible CUCKOO products beyond the original service period.

If your product is eligible, you can purchase or extend your CCSP package directly through the CUCKOO+ App by following these steps:

1. Tap “Me” at the bottom-right corner of the app.
2. Select “My Products” under the “My Orders” section.
3. Look for your product. If it’s eligible for extension, you’ll see an “Extend Now” button.
4. Tap “Extend Now”, complete the required information, and proceed with payment to extend your CCSP package.

Once completed, your updated CCSP details will be reflected in the app.

First, ensure that you have linked your account under Profile (“Me” icon -> My Account) using the NRIC Number used in your previous CUCKOO orders.

If your details are verified and your appointment or product still does not appear, please reach out to our CUCKOO Customer Service at info@cuckoo.com.my for assistance.

We have upgraded our rewards experience to bring you an all-new rewards system! Designed to make every interaction with CUCKOO more exciting and rewarding, this upgraded system allows you to earn both Hepi Points and coins through daily app activities, games, service bookings, and product purchases.

You can then redeem your accumulated Hepi Points and coins for instant savings at checkout or exclusive rewards!

They are rewards designed to make living healthy both fun and saving-filled:

• Hepi Points: Loyalty points earned through app engagement, daily check-ins, games, service bookings, and special campaigns.
• Coins: Digital cashback coins earned when making eligible purchases across CUCKOO products, WonderLab, WonderKlean, and CCSP packages.

Earning rewards on the new CUCKOO+ App is simple! You can collect Hepi Points through app engagement and coins whenever you shop:

1. Earn Hepi Points (via engagement & activities):
   • New Account Registration & First-Time Login: Receive 10,000 Hepi Points upon your first login (enjoy up to 20,000 Hepi Points during the special launch campaign period).
   • Online Service Booking: Earn 5,000 Hepi Points when you schedule a service appointment through the app and another 5,000 Hepi Points when you complete the post-service review.
   • Hepi Water Tracker Game: Earn up to 100 Hepi Points daily by logging your water intake and completing check-ins.
2. Earn Coins (via purchases):
   Earn Coins automatically whenever you purchase eligible CUCKOO products, WonderLab products, WonderKlean services, or CCSP packages directly in the app, giving you 10 coins for every RM1 spent.

Note: Recurring monthly rental payments are currently not eligible to earn Hepi Points or coins.

You can use your Hepi Points and coins in two great ways:

1. Redeem Exclusive Rewards: Exchange your Hepi Points and coins for exciting rewards under the ‘Rewards Club‘ section on the ‘Me‘ page (tap the ‘Me’ icon at the bottom-right corner of the app).
2. Checkout Discounts: Combine both at checkout to save up to 20% on eligible order totals:
   • Up to 10% discount using Hepi Points
   • Up to 10% discount using coins

Yes! Your existing reward points will not be lost. Simply register your account and complete profile verification to sync your balance automatically:

• For CUCKOO Reward Points: Make sure to sync your account using the NRIC/Passport Number linked to your previous CUCKOO purchases.
• For WonderLab Reward Points: Ensure you register and verify using the Email Address linked to your WonderLab account.

Note:

• Your existing WonderLab points will automatically enjoy a 10x conversion rate upon transfer to align with the new rewards system! Once verified, your updated points balance will automatically appear in your new account.
• The points sync for both WonderLab and CUCKOO+ accounts will be based on your points balance as of 9 August 2026, 11:59 PM (MYT). Any eligible points available by this cut-off date and time will be carried over and reflected in your CUCKOO+ account as Hepi Points.

Apart from how they are earned, there is no major difference! Both Hepi Points and coins can be used TOGETHER

At checkout to enjoy up to 20% total savings (up to 10% using Hepi Points and up to 10% using coins) or to redeem exciting rewards under the ‘Perks For You‘ section (accessible by tapping on the ‘Me‘ icon at the bottom-right corner of the app).

• Hepi Points are earned through daily app check-ins, hydration games, service bookings, and special campaigns.
• Coins are earned when you purchase eligible products or services in the app.

Yes! We are constantly upgrading your experience. More exciting rewards, exclusive vouchers, and redemption options will be added from time to time, so keep checking the ‘Rewards Club‘ section in the app to discover new perks!

Yes. Hepi Points are valid for 2 years from the date they are issued, while Coins are valid for 1 year from the date they are issued. You can check your balance and validity dates anytime under Rewards History on the ‘Me’ page.

You can easily track your balance and transaction history for both Hepi Points and coins right in the app!

To check:

1. Tap the ‘Me‘ icon at the bottom-right corner of the app to open your Profile.
2. Look at the top section of your profile page to see your real-time Hepi Points and coins balances displayed at a glance.
3. Tap on Hepi Points or coins to view a detailed breakdown of:
   • Hepi Points and coins earned from purchases, activities, and games.
   • Rewards redeemed and checkout discounts applied.
   • Expiry dates for your current balance.

The app features the interactive Hepi Water Tracker daily hydration game! It is designed to encourage healthy living and hydration habits by rewarding you with Hepi Points every day as you log your water intake. More fun mini-games will be added to the app from time to time!

Joining the game is easy:

1. Launch the App: Every time you open the CUCKOO+ App, the Hepi Water Tracker game will pop up on your screen after to tap on the ‘Check-In‘ button.
2. Access Later: If you closed the pop-up, simply go to Profile (the ‘Me‘ icon at the bottom-right corner), tap ‘Fun & Games‘ under ‘Perks For You’ to open the game.
3. Log & Feed: Feed Hepi by logging your 8 glasses of water and claim your Hepi Points!

You can earn Hepi Points by feeding water to Hepi through the Water Tracker game. Here’s how:

1. Feed Hepi Water: Earn 10 Hepi Points per glass (capped at 80 points daily).
2. Maintain Your Daily Streak: Feed Hepi at least one glass a day to claim check-in rewards:
   • Days 1 to 6: 10 Hepi Points daily.
   • Day 7: 20 Hepi Points weekly bonus.

By feeding Hepi and keeping your daily streak active, you can earn up to 100 Hepi Points every day!

Yes. Points earned through the Hepi Water Tracker game are capped at a maximum of 100 Hepi Points per day.

No. Starting 10 August 2026, points earning and rewards redemption will no longer be supported on the old app.

To continue enjoying rewards, please download and register on the new CUCKOO+ App. Your eligible CUCKOO and WonderLab points balance as of 9 August 2026, 11:59 PM (MYT) will be automatically migrated to your new CUCKOO+ account as Hepi Points.

Note: You can still pay rental fees and book service appointments on the old app until it fully closes on 30 November 2026.

If you encounter any issues while using the CUCKOO+ App, you can get assistance through either of the following support channels:

• Hepi AI Chatbot available in the CUCKOO+ App for quick assistance;
• CUCKOO Customer Service Team via info@CUCKOO.com.my; or
• CUCKOO’s official social media channels.

Our team will be happy to assist you with your enquiries.