Terms and conditions


This end-user licence agreement (EULA) is a legal agreement between you (End-user or you) and Cuckoo International (MAL) Sdn. Bhd. (Licensorus or we) for:

CUCKOO + mobile application software (App); and

[Application] documents (Documents).

We licence use of the App and Documents to you on the basis of this EULA and subject to any rules or policies applied by the iOS/Android application store from whose site, located at (Application Store), the End-user downloaded the App (Appstore Rules). We do not sell the App or Documents to you. We and/or the owners of the App and Documents remain the owners of the App and Documents at all times.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these terms. These terms apply to all the end-users and others who access or use the Service.

Important notice:

  • By downloading the App from this website or clicking on the “Accept” button below you agree to the terms of the licence which will bind you. The terms of the licence include, in particular, limitations on liability in condition 7.
  • If you do not agree to the terms of this licence, we will not license the App and Documents to you and you must stop the downloading or streaming process (as applicable) now [by clicking on the “Cancel” button below]. In this case the downloading or streaming process will terminate.

You should print a copy of this EULA for future reference.

Agreed terms

  1. Acknowledgements
    1. The terms of this EULA apply to the App or any of the services accessible through the App (Services), including any updates or supplements to the App or any Service, unless they come with separate terms, in which case those terms apply. If any open-source software is included in the App or any Service, the terms of an open-source licence may override some of the terms of this EULA.
    2. The owner of the App reserves the full rights to alter, modify, change, remove and/or replace any of these Terms and Conditions at any time without prior notice. You are advised to check on our website for the latest changes from time to time.
    3. From time-to-time updates to the App may be issued through the Appstore. Depending on the update, you may not be able to use the Services until you have downloaded or streamed the latest version of the App and accepted the newly revised terms and conditions.
    4. You shall be assumed to have obtained permission from the owners of the mobile telephone or handheld devices that are controlled, but not owned, by you and described in condition 2.2(a) (Devices) and to download or stream a copy of the App onto the Devices. You and they may be charged by your and their service providers for internet access on the Devices. You accept responsibility in accordance with the terms of this EULA for the use of the App or any Service on or in relation to any Device, whether or not it is owned by you.
    5. By using the App or any of the Services, you hereby given your full consent to us, by collecting and using technical information about the Devices and related software, hardware and peripherals for Services that are internet-based or wireless to improve our products and to provide any Services to you.
    6. The App or any Service may contain links to other independent third-party websites (Third-party Sites). Any of the Third-party Sites embedded in the App or Service are not under our control. We shallnot be responsible for and do not endorse their content or their privacy policies (if any). You will need to exerciseyour own independent judgement regarding your interaction with any Third-party Sites, including the purchase and use of any products or services accessible through them.
    7. Any words following the terms including, include, in particularor for example or any similar phrase shall be construed as illustrative and shall not limit the generality of the related general words.
  2. Grant and scope of licence
    1. In consideration of you agreeing to abide by the terms of this EULA, we grant you a non-transferable, non-exclusive licence to use the App on the Devices, subject to these terms, the Privacy Policy and the Appstore Rules, incorporated into this EULA by reference. We reserve all other rights.
    2. You may:
      • Download or stream a copy of the App onto an Android device and to view, use and display the App on the Devices for your personal purposes only; and
      • Use the Documents for your personal purposes only.
  3. Licence restrictions
    1. Except as expressly set out in this EULA or as permitted by any local law, you agree:
      1. Not to copy the App or Documents except where such copying is incidental to normal use of the App, or where it is necessary for the purpose of back-up or operational security;
      2. Not to rent, lease, sub-license, loan, translate, merge, adapt, vary or modify the App or Documents;
      3. Not to make alterations to, or modifications of, the whole or any part of the App, or permit the App or any part of it to be combined with, or become incorporated in, any other programs;
      4. Not to disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the App or attempt to do any such thing except to the extent that (by virtue of section 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are essential for the purpose of achieving inter-operability of the App with another software program, and provided that the information obtained by you during such activities:
        1. Is used only for the purpose of achieving inter-operability of the App with another software program;
        2. Is not unnecessarily disclosed or communicated without our prior written consent to any third party; and
        3. Is not used to create any software that is substantially similar to the App;
        4. To keep all copies of the App secure and to maintain accurate and up-to-date records of the number and locations of all copies of the App;
        5. To include our copyright notice on all entire and partial copies you make of the App on any medium;
        6. Not to provide or otherwise make available the App in whole or in part (including object and source code), in any form to any person without prior written consent from us; and
        7. To comply with all technology control or export laws and regulations that apply to the technology used or supported by the App or any Service (Technology), together Licence Restrictions.
  4. Acceptable use restrictions
    1. You must:
      1. Not use the App or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with this EULA, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, including viruses, or harmful data, into the App, any Service or any operating system;
      2. Not infringe our intellectual property rights or those of any third party in relation to your use of the App or any Service (to the extent that such use is not licensed by this EULA);
      3. Not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App or any Service;
      4. Not use the App or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
      5. Not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.
  5. Intellectual property rights
    1. You acknowledge that all intellectual property rights in the App, the Documents and the Technology anywhere in the world belong to us or our licensors, that rights in the App are licensed (not sold) to you, and that you have no rights in, or to, the App, the Documents or the Technology other than the right to use each of them in accordance with the terms of this EULA.
    2. You acknowledge that you have no right to have access to the App in source-code form.
  6. No warranty or support
    1. You expressly acknowledge and agree that use of the App and any Documents and Services provided is at your sole risk and that the entire risk as to satisfactory quality, performance, accuracy and effort is with you.
    2. To the maximum extent permitted by applicable law, the App and Documents and Services are provided “as is” and “as available”, with all faults and without warranty of any kind, and we hereby disclaim all warranties and conditions with respect to the App, Documents and Services, either express, implied or statutory, including, but not limited to, any implied warranties and/or conditions of merchantability, of satisfactory quality, of fitness for a particular purpose, of accuracy, of quiet enjoyment, and non-infringement of third party rights. We do not warrant against interference with your enjoyment of the App or Documents, that the functions contained in the App or Services will meet your requirements, that the operation of the App or Services will be uninterrupted or error-free, or that defects in the App or Services will be corrected. No oral or written information or advice given by us or our authorised representative shall create a warranty. Should the App or Services prove defective, you assume the entire cost of all necessary servicing, repair or correction.
  7. Limitation of liability
    1. You acknowledge that the App has not been developed to meet your individual requirements, and that it is therefore your responsibility to ensure that the facilities and functions of the App as described in the Documents meet your requirements.
    2. We only supply the App and Documents for domestic and private use. You agree not to use the App and Documents for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    3. Our maximum aggregate liability under or in connection with this EULA (including your use of any Services) whether in contract, tort (including negligence) or otherwise, shall in all circumstances be limited to GBP30. This does not apply to the types of loss set out in condition 7.47.4.
    4. Nothing in this EULA shall limit or exclude our liability for:
      1. Death or personal injury resulting from our negligence;
      2. Fraud or fraudulent misrepresentation; and
      3. Any other liability that cannot be excluded or limited by English law.
  8. Termination
    1. We may terminate this EULA immediately or suspend access to our Service immediately, without prior notice and liability, for any reason whatsoever, including without limitation if you breach the terms and conditions of this Agreement :If you commit
      1. a material or persistent breach of this EULA which you fail to remedy (if remediable) within 14 days after the service of written notice requiring you to do so;
      2. If you breach any of the Licence Restrictions or the Acceptable Use Restrictions; and
      3. On thirty days’ notice.
    2. On termination for any reason:
    3. All rights granted to you under this EULA shall cease;
    4. You must immediately cease all activities authorised by this EULA;
    5. You must immediately delete or remove the App from all Devices, and immediately destroy all copies of the App and Documents then in your possession, custody or control and certify to us that you have done so.
  9. Communication between us
    1. If you wish to contact us in writing, or if any condition in this EULA requires you to give us notice in writing, you can send this to us by e-mail at [https://www.cuckoo.com.my/contact-us]. We will confirm receipt of this by contacting you in writing, normally by e-mail.
    2. If we have to contact you or give you notice in writing, we will do so by e-mail to the email address you provide to us in your request for the App.
  10. Events outside our control
    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this EULA that is caused by any act or event beyond our reasonable control, including failure of public or private telecommunications networks (Event outside Our Control).
    2. If an Event outside Our Control takes place that affects the performance of our obligations under this EULA:
      1. Our obligations under this EULA will be suspended and the time for performance of our obligations will be extended for the duration of the Event outside Our Control; and
      2. We will use our reasonable endeavours to find a solution by which our obligations under this EULA may be performed despite the Event outside Our Control.
  11. Redemption Clause
    1. You understand and fully agree with all the redemption methods stated in our Website or App.
    2. The points which shall be collected by yourself cannot be shared among other users.
    3. The user shall only make redemption on the selected merchandise(s).
    4. The user shall submit his/her personal particulars (NRIC, phone number and correspondence address) upon the redemption for verification and authentication purposes.
    5. The user ensures that all the particulars given to the owner are correct and accurate at any and all times.
    6. The owner of the App shall not be held liable in the event that the user gives the inaccurate  information and particulars to the owner.
    7. The owner of the App may contact the user for any confirmation.
    8. The owner of the App shall in its own discretion reserves the right to amend the redemption method(s) at any time.
    9. After successfully completing the collection of the points, the user may redeem the item which will be applicable on the selected merchandise(s).
    10. If you wish to know more about the products and service made available through the service, you may be asked to supply certain information relevant to your enquiries.
    11. All items that are successfully redeemed shall be deemed final and non-refundable.
    12. We reserve our right to distrust and check if the user uses any illegal way to collect the redemption points including but not limited to hacking of system or register an account with a non-active contact number to gain points).
    13. Illegal ways to collect the points are in breach of this agreement and we reserve our rights to take action against the user including forfeiture of all the points, termination and/or void all the points and claim for compensation against your violation.
    14. Redemption orders once accepted by us cannot be revoked, cancelled, returned, or exchanged, and the affected Points will not be reinstated.
    15. In particular, we give no warranty or guarantee with respect to the quality of the Gifts or their suitability for any purpose.
    16. Orders will be compiled on a bi-weekly basis; delivery will be made in 30 days. Delivery may take longer for depending on the geographical area and logistic provider requirement.
    17. Delivery of gift will be made to the address as specified by the user, or to the occupants at the delivery address, and where such address is an office, to any office staff. Such acknowledgment shall be deemed to be the acknowledgment of the user.
    18. Users are advised to examine all pick-ups or delivered Gifts upon receipt. If a user finds the Gift item faulty/damaged, he/she is requested to contact us within 3 days from receipt date. Any disputes after 3 days will not be entertained, and users will be required to liaise directly with the respective Suppliers according to the warranty information.
    19. The redemption points collected by the user can always be seen in the App.
    20. No redemption will be allowed when the app is under maintenance. However, if the user insists in doing so, we will not be responsible for any points deducted from the App.
    21. The Gift Codes are provided “as is.” We make no representation or warranty of any kind, whether express, implied (either in fact or by operation of law), or statutory, as to any matter whatsoever. Notwithstanding anything to the contrary contained in this agreement, we will not under any circumstances, be liable to you for consequential, incidental, special, or exemplary damages arising out of or related to the transaction contemplated under this agreement, including but not limited to lost of profits or loss of business even if we are apprised of the likelihood of such damages occurring.
    22. The redemption points cannot be redeemed for cash and have no cash value.
    23. The user may redeem more than one gift at a time.
    24. From 1st August 2021 onwards, all unclaimed reward points shall be forfeited, made null and void.
    25. However, if you have registered an account with the old CUCKOO+ mobile application previously, your points for product purchase from May 2021 onwards will be converted and to be added into this new CUCKOO+ mobile application.
    26. For new users (who have not registered before, even with the old mobile application), they will receive points from their product(s) purchased from February 2021 onwards.
    27. New rewards points will be updated on the 15th of the following month. (E.g. If payment is made on 15th of August to 14th September, the new CUCKOO+ rewards points will only be reflected and updated on the 15th of September.)
    28. Rewards points will expire in 3 years, starting from the date of issuance.
    29. Intensive Care Service (ICS) & ICS Service Quality Check (SQC) are not entitled for the reward point.
  12. Severability
    If any provision of this Agreement is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
  13. Other important terms
    1. We may transfer our rights and obligations under this EULA to another organisation, but this will not affect your rights or our obligations under this EULA.
    2. You may only transfer your rights or obligations under this EULA to another person if we agree in writing.
    3. If we fail to insist that you perform any of your obligations under this EULA, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
    4. Each of the conditions of this EULA operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect.
    5. Please note that this EULA, its subject matter and its formation, are governed by Malaysia law and common law. You and we both agree that the courts of Malaysia will have non-exclusive jurisdiction
    6. We reserve our rights, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
    7. If you breach this Agreement which would result in irreparable harm to us as the owner of the apps, we will be entitled to appropriate equitable remedies without bond, security or proof of damages, in addition to any other remedies which may be available.
    8. You may not assign, transfer, license, charge or deal with any of your rights under this Agreement.
    9. A person or entity that is not party to the Contract has no rights to enforce any provision of the Contract whether under the Contracts Act 1950 or otherwise.
    10. If you have any questions about these Terms, please contact us without hesitation.

    This agreement has been entered into on the date stated at the beginning of it.