WATER PURIFIER CUCKOO+ CARE SERVICE

Each CUCKOO water purifier is maintained through periodic servicing to ensure every water purifier is perfectly maintained. Equipped with top of the line technology, the water purifiers are tended to every 4 months by our team of professionals who are trained to replace filters and clean the machines internally as well as externally.

Water Filter Replacement Schedule

4
months
Sediment Filter
8
months
Pre-Carbon Filter
12
months
Natural Filter
12
months
Nano Positive Filter

Check List

CUCKOO+ Care Service Visit
Filter replacement
every 4 months
1-to-1
Customised and
professional service
Electro-Steriliser
On water tank for
selected models
Steam Sterilisation
For water tank and
faucet
CCS 15-Point Check
Ensure each part is
functioning well and clean
Additional Care Service
Steam sterilisation for
chopping board and sink

CCS 15-Point Check

  1. Adapter
  2. Power Point
  3. Top Cover
  4. Bottom Cover
  5. Water Tray
  6. Water Faucet
  7. Water Tank
  8. Tubing
  1. Connector
  2. Hot/Cold Switch
  3. Child Lock Safety Button
  4. Filter
  5. Touch Cup/Level
  6. Machine Body
  7. Service Sticker Explanation
CUCKOO Water Purifier rental plan including free 5-year Water Purifier Natural Care Service.

NCS 15-Point Check

  1. Adapter
  2. Power Point
  3. Top Cover
  4. Bottom Cover
  5. Water Tray
  6. Water Faucet
  7. Water Tank
  8. Tubing
  9. Connector
  10. Hot/Cold Switch
  11. Child Lock Safety Button
  12. Filter
  13. Touch Cup/Level
  14. Machine Body
  15. Service Sticker Explanation

Step 1 of CUCKOO's Water Purifier Natural Care Service is to switch on the steamer.

1. Switch on the steamer

Step 2 of CUCKOO's Water Purifier Natural Care Service is to unplug the old filter(s).

2. Unplug the old filter(s)

Step 3 of CUCKOO's Water Purifier Natural Care Service is to flush the new filter(s).

3. Flush the new filter(s)

Step 4 of CUCKOO's Water Purifier Natural Care Service is to use the steamer to sterilise the water tank.

4. Use the steamer to sterilise the water tank

Step 5 of CUCKOO's Water Purifier Natural Care Service is to sterilise the faucet.

5. Sterilise the faucet

Step 6 of CUCKOO's Water Purifier Natural Care Service is to install the new filter(s).

6. Install the new filter(s)

Step 7 of CUCKOO's Water Purifier Natural Care Service is to sterilise the sink and chopping board.

7. Additional NCS – Sterilise the sink and chopping board

Step 8 of CUCKOO's Water Purifier Natural Care Service is to use the steamer to update the records on the service card.

8. Update the records on the service card

Price List

Service Price (Per Year)

GRANDE Water Purifer Natural Care Service Fee RM600

GRANDE RM600.00

TITAN Water Purifer Natural Care Service Fee RM650

TITAN RM650.00

WARRIOR Water Purifer Natural Care Service Fee RM530

WARRIOR RM530.00

XCEL Water Purifer Natural Care Service Fee RM600

XCEL RM600.00

MARVEL Water Purifer Natural Care Service Fee RM380

MARVEL RM380.00

ICON Water Purifer Natural Care Service Fee RM600

ICON RM600.00

KING TOP 2 Water Purifer Natural Care Service Fee RM500

KING TOP 2 RM500.00

IRIS TOP Water Purifer Natural Care Service Fee RM570

IRIS TOP RM570.00

QUEEN STAND Water Purifer Natural Care Service Fee RM700

QUEEN STAND RM700.00

Rental plan of CUCKOO VIVID Water Purifier available from RM66/month with free servicing and filter replacement.

VIVID RM530.00

JAZZ Water Purifer Natural Care Service Fee RM620

JAZZ RM620.00

*Note:

* Following the Budget 2024 announced by the Government, starting 1st March 2024, new CUCKOO+ CARE SERVICE PACKAGE (CCSP) purchase(s), loyalty program monthly payment(s), labour, and product relocation will be charged 8% service tax.

* CUCKOO+ CARE SERVICE PACKAGE (CCSP) is only available within the first 10 years of product usership. Subsequently, filter replacement service may be continued with separate charges for filters and labour.