Stay away from fake filters.
Here’s why it’s important to get
GENUINE CUCKOO FILTERS.
With fake filters, you will never know what you are getting.
Just because it fits in your CUCKOO Water Purifiers or Air Purifiers, doesn’t mean it will work well.
Fake filters are not tested and there is no quality assurance.
With lower quality or incompatible fake filters, it can
- Be a source of wear and tear for your CUCKOO products
- Increase the safety risks
- Increase the frequency of maintenance / need for service
Worst still, you might be:
• Drinking dirty water
• Breathing polluted air
With CUCKOO’s patented and genuine filters, your Beyond Standards drinking water and fresh air is guaranteed.
Stay protected with us. We will protect you.
With genuine CUCKOO filters:
- Beyond Standards drinking water and fresh air are guaranteed.
- A genuine service that comes from the heart is promised.
Why settle for something less when you can get so much more?
With the continued use of genuine CUCKOO filters,
YOUR CUCKOO PRODUCT WARRANTY WILL CONTINUE.
Plus, with our Natural Care Service Package that is priced affordably,
you will get a 3-in-1 deal:
(i) Scheduled Service
(ii) Filter Replacement
(iii) Warranty
Here’s how you can differentiate the fake filters from the real/Genuine CUCKOO filters.
In many cases, a fake filter can hardly be told apart from a Genuine CUCKOO filter. But by following this simple checklist, you can definitely differentiate them.
Genuine CUCKOO filters are:
Only delivered and installed by our CUCKOO+ service team
New filters will come sealed
Labelled
Genuine CUCKOO Water Purifier filters have a different 5-digit production code
New Genuine CUCKOO Air Purifier filters have a QR code (linked to our system)
Never sold online or on other E-Commerce platforms
While we fight against these fake filters, you too, can join us to combat and guarantee the well-being of your loved ones. If you encounter any fake filters, please forward information such as,
(i) seller’s name
(ii) phone number
(iii) email
(iv) any other information about the seller
to info@cuckoo.com.my with the subject title “Note On Fake Filters”.
Let’s combat this together!
FAQ
- How do I know if the filters are Genuine?
- Genuine CUCKOO filters are only delivered and installed by our CUCKOO+ service team during the scheduled service appointment.
- All new genuine CUCKOO filters will come sealed and will only be opened during installation.
- Genuine CUCKOO filters will have CUCKOO labels:
- For all CUCKOO Water Purifier filters, they will each come with a different 5-digit production code.
- For new CUCKOO Air Purifier filters, they will come with a QR code that will be linked to our system.
- All Genuine CUCKOO filters will never be sold online or on other E-Commerce platforms.
- Where would the Genuine CUCKOO Filters normally be available / sold?
- Genuine CUCKOO filters are only delivered and installed by our CUCKOO+ service team during the scheduled service appointment.
- Genuine CUCKOO filters are only sold under the Natural Care Service Package (NCSP), a package which covers filter replacement, service and warranty.
- What are the possible consequences / health and safety risks of using other filters?
- Genuine CUCKOO Filters are patented and have undergone strict tests to ensure the effectiveness in delivering clean water and purified air. The Genuine CUCKOO Filters are also specially designed to ensure compatibility with our CUCKOO Water Purifiers and Air Purifiers.
- Whereas the effectiveness of the filters from other brands or unknown sources can be questionable – these filters might not be as effective in eliminating bacteria and viruses commonly found in water or air. Using an incompatible filter might also increase the safety risk and frequency for maintenance.
- What happens when I use filters from other brands or bought online?
- By using filters from online or other questionable sources, the warranty for your CUCKOO Water Purifiers or CUCKOO Air Purifiers will be void.
- Plus, the effectiveness of the filters from other brands or unknown sources can be questionable – these filters might not be as effective in eliminating bacteria and viruses commonly found in water or air. Using an incompatible filter might also increase the safety risk and frequency for maintenance.
- What happens when I encounter fake filters?
- While we fight against these fake filters, you too, can join us to combat and guarantee the well-being of your loved ones.
- If you encounter any fake filters, please forward them or drop an email to info@cuckoo.com.my with the subject title “Note On Fake Filters”.
- Sharing information such as the name of the seller, phone number, email and other information about the seller is helpful too!