Frequently Asked Questions

Browse through these FAQs to find answers to commonly raised questions.

What are the products available for the Rental Plan?
The products available for our rental plan are   
1. Water Purifier: Fusion Top, Fusion Stand, Deluxe, Icon, Jazz, Marvel
2. Rice Cooker: M10 
3. Air Purifier: B Model
We are designing rental plans for other products at the moment ..
What is the CUCKOO GOOOD Plan™?
CUCKOO GOOOD Plan™ is a flexible, affordable ownership programme that lets you choose the repayment amount and repayment period best suited to you. 
1. Water Purifier: King Top, King Stand, Iris Top
2. Air Purifier: C Model, D Model
3. Kitchen Appliances: Inductrio 
What warranty does CUCKOO offer on its products?

All rental packages include periodical service, maintenance, filters replacement and product warranty within minimum 3 years of rental contract. As long as you rent the product, all services, filter replacement and warranty are covered.

What is the rental contract term?

The full contract for rental is 5 years. That is, the product ownership will be transferred after the 5-year contract.

Minimum contract obligation is 3 years. You may choose to continue/upgrade/terminate the rental contract after 3 years without any penalty charges. 

What is special about CUCKOO water purifier?

CUCKOO water purifier provides mild alkaline water (average pH level 7.5) with minerals.
Our filtration system is able to eliminate 99.9% of heavy metal and bacteria from the original water source.
Additionally, CUCKOO Water Purifier’s water quality meets the standard of WHO.

What are the differences between CUCKOO purified water and RO water?

CUCKOO’s Purified Water

1. Natural filter

2. Eliminates 99.9% of heavy metal, harmful bacteria and odours

3. Remains and enhances the minerals

4. 6-stage filtration system

RO Water

1. Wastage of water

2. Contains no mineral

Where is your product from?

All CUCKOO’s products (including filters) sold in Malaysia are manufactured and imported from Korea.

Can CUCKOO water purifier’s plug be used with extension cord?

No, it is not suggested because the voltage might drop. This can cause damage to the water purifier.

Are there any charges for installing optional valve outlet and optional faucet?

There is no charge for installing optional valve outlet. However, optional faucet is not provided by our company.

Is water pump included in CUCKOO Water Purifier package?

No, customers are required to purchase their own water pump. However, it can be installed by our Natural Doctor.

What is the warranty for CUCKOO multi-cookers?

CUCKOO multi-cookers come with 1 + 2 years of warranty .

Can I see a demo for CUCKOO multi-cookers?

Yes, you can. Kindly fill in your details in Contact Us form. Our sales team will follow up with you on this.

How can I become CUCKOO agent ?

Kindly send in your resume to tds@cuckoo.com.my.

I am interested in partnership or sponsorship with your company, who should I refer to?

Thank you for your inquiry, please e-mail your proposal to info@cuckoo.com.my.

How can I change my profile information (contact no, payment method, address, e-mail address, credit card number) ?

Kindly send in your request to info@cuckoo.com.my / salesprocessing@cuckoo.com.my / rm@cuckoo.com.my

Is there any advance fees to rent CUCKOO products?

The advance payment fee is only applicable to rental agreement’s customer. Customer will be charged with the fee of month of 36th during the registered month.

Eg. If product is registered in September, advanced payment will be charged on the rental fee on the month of 36th. If product is installed in September, your first month rental fee falls in October.

How do I know the order status?

For your information, your application has been submitted on September 22, 2016*. Your current order status is under:
1. Pending Document Submission: Attachment to be uploaded and the confirmation of submission by the NE.
2. Pending Document Verification: We are waiting for the attachment to be verified and checked by RM Department.
3. Pending Risk Assessment: Our RM Department will give you a call soon to validate your personal details.
4. Pending Enrolment Result / Pending Deduction Result: Your application file has been submitted to the bank to proceed, we are waiting for the enrolment / deduction result from the bank at the moment.
5. Call-log Stage: Our NCSC will call you soon for the installation appointment. (Please refer no. 3 for further action.)

Why did my credit card submission fail?

We are sorry to inform that we do not know the reason that caused the enrolment / deduction to fail, since the bank will not reveal the P&C info of the customer to us, we are only entitled to receive the notice regarding enrolment / deduction (success or fail).

How can I arrange product installation after order submission?

It is free of charge for water purifier installation. After customer request for installation appointment, our Natural Care Service Centre (NCSC) will contact you within 48 hours for the appointment confirmation.

 

How long do you perform servicing for CUCKOO product?

Our Natural Care Service (NCS) will be conducted every 4 months by technician named Natural Doctress (NDS). NCS includes filter replacement (at least 1 filter), product sanitation, product quality check and our Uniquely EXTRA Service – steam sterilization of the water tank, faucet and even on customer house’s sink and chopping board.

How can I cancel my order or terminate my rental?

Before Installation:

We will inform our Sales Agent (Natural Executive) who is in charge of your sales order to assist you in this regard.

After Installation:
According to the sales agreement, there will be termination fee applied if the customer intend to terminate the rental contract within 3 years. The rental termination fee is calculated based on the balance month’s rental fee. Another option is you may transfer product ownership (family members or friends to continue the contract) to avoid the termination fee.

Why is my room temperature water hot after I turned off the cold button switch?

This is because of CUCKOO water purifier’s water tank is made of anti-bacterial stainless tank where the heat of the hot water tank will transfer to the cold water tank which results in a decrease of the water temperature when the cold button is turned off.  

 

CAN’T FIND WHAT YOU’RE LOOKING FOR?

Click on the Live Chat button at the bottom right or you can submit your enquiry in Contact Us form. We will get back to you within 24 hours.